Refund Policy

1Scope

This policy covers paid digital products (books, guides, and skill packs) sold through Lemon Squeezy, the Merchant of Record for my store.

Free guides involve no payment, so there is nothing to refund. Muhassan services are quoted and invoiced separately and follow their own written agreement.

2When you get a refund

You get a full refund if you ask within 14 days of purchase, in these two cases only:

• Defective file: it won't open, it's incomplete, or the download doesn't work, and I can't send you a working copy within 5 business days.
• Not as described: the file's content is materially different from the description on the product page.

3What isn't refunded

The product is digital and reaches you instantly, so there are no refunds for a change of mind, or for a product that matches its description but didn't suit you.

4How to ask for a refund

Email me at hello@ihsanalapsi.dev with:

• The order number from your Lemon Squeezy receipt.
• The email address you bought with.
• A short description of the problem, with a screenshot if you can.

I reply within 2 business days. If your request fits one of the two cases, you get a full refund through Lemon Squeezy to your original payment method; when it shows up depends on your bank.

5Lemon Squeezy and payment disputes

Lemon Squeezy processes the refund, and may also refund you at its own discretion under its Buyer Terms.

Before opening a dispute with your bank (a chargeback), contact me or Lemon Squeezy; most problems get solved faster that way.

6After a refund

A refund or a payment dispute with your bank ends the license for that product, so you must stop using the files and delete them.